Founding Customer Support Success
Full-time ยท Fully remote (US, Canada, Europe, UK, Brazil, LATAM)
This is a founding customer support role at a fast-growing, fully remote startup.
Looking for a founding customer support hire. You'll be the person users talk to, help them get the most out of the product, and make sure what they tell you reaches the team.
What You'll Do
- Answer user questions by email and chat
- Help users get set up and succeed with the product
- Handle subscription and billing questions
- Track common issues and pass them to the product team
- Write help articles and reply templates
You
- Clear and friendly written English
- Organized and reliable, you follow up until things are solved
- Comfortable with a small team and changing priorities
- Experience in support or another customer-facing role is a plus
- Any experience level is welcome
Compensation and Benefits
- Fully remote and async, work from anywhere on your own schedule
- The same salary regardless of where you live
- No micromanagement, no unnecessary calls
- Real flexibility, take time for life stuff without asking for approval
- Work in your own flow, pajamas welcome
- 30 paid OOO days per year, anywhere in the world
- A people-first culture that's stable, family-friendly, and kind
- Calm, low-distraction culture to do your best work
Interview Process
30min chat with the founder + showcase past work > Offer
Apply