We're looking for a customer support person who genuinely cares about users. Someone who can turn frustrated users into fans, spot patterns in issues before they become problems, and feed insights back into the product.
What You'll Do
Be the first point of contact for job seekers and recruiters using Matcha
Resolve issues quickly and with empathy - over email, chat, and async
Build and maintain help docs, FAQs, and onboarding resources
Surface patterns from user feedback to product and engineering
Help define what great support looks like as we scale
You
2+ years in a customer support or customer success role
Excellent written communication - clear, warm, and fast
Comfortable digging into product details to understand and explain issues
Startup experience preferred - scrappy, high-ownership mindset
Bonus: experience with tools like Intercom, Linear, or Notion
Previous founder a bonus
Competitive compensation
Fully remote (US, Canada, Europe, UK)