IT Software Engineer Principal

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

 

We’re proud to be recognized—again!  For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

 

Watch this short video for a brief introduction to Paradigm.

 

The IT Principal, Salesforce Engineer is responsible for leading the architecture, design, development, implementation, and support of enterprise Salesforce solutions that enable critical business capabilities across the organization. This role serves as the senior technical leader for the Salesforce platform, providing strategic direction, technical governance, solution architecture, and hands-on leadership across Salesforce applications, integrations, and automation initiatives. The position partners closely with business stakeholders, architects, product owners, administrators, developers, and third-party vendors to deliver scalable, secure, and maintainable solutions using Salesforce technologies including Service Cloud, Health Cloud, Agentforce, and Platform capabilities. The IT Principal, Salesforce Engineer provides technical leadership for complex enterprise initiatives, establishes development standards and best practices, mentors technical resources, and ensures solutions align with organizational architecture, security, and compliance requirements.

 

This role is expected to maintain significant hands-on technical involvement, including development, code reviews, troubleshooting, proof-of-concept development, and implementation of complex Salesforce solutions. The individual must be comfortable balancing strategic architecture responsibilities with direct software engineering activities.

 

RESPONSIBILITIES:

 

• Leads architecture, design, development, and implementation of Salesforce platform solutions supporting enterprise business functions.
• Serves as the primary technical authority for Salesforce applications, integrations, and platform strategy.
• Designs scalable solutions utilizing Salesforce declarative capabilities, Apex, Lightning Web Components (LWC), Flow, APIs, and integration frameworks.
• Collaborates with business partners to translate business requirements into technical architecture and solution designs.
• Defines and enforces Salesforce development standards, coding standards, governance practices, and release management processes.
• Leads technical solution reviews and architecture reviews for projects impacting Salesforce and related applications.
• Designs and oversees enterprise integrations between Salesforce and internal/external systems using APIs, Azure Integration Services, Service Bus, APIM, middleware platforms, and event-driven architectures.
• Evaluates and recommends new Salesforce capabilities, products, and emerging technologies including AI and Agentforce solutions.
• Partners with enterprise architects to ensure Salesforce solutions align with broader technology strategy and architecture standards.
• Provides technical leadership and mentoring to Salesforce administrators, developers, engineers, consultants, and contractors.
• Supports DevOps practices including source control, CI/CD pipelines, automated deployments, code quality reviews, and release governance.
• Oversees testing strategies including unit testing, integration testing, performance testing, and user acceptance testing.
• Supports production implementation activities, operational support, root cause analysis, and continuous improvement initiatives.
• Leads technical estimation and solution planning efforts for strategic initiatives.
• Participates in vendor evaluation, solution selection, and platform roadmap planning.
• Maintains awareness of industry trends, Salesforce platform advancements, and healthcare technology best practices.
• Ensures Salesforce solutions maintain compliance with organizational security, privacy, regulatory, and data governance requirements.
• Designs, develops, and deploys complex Salesforce solutions utilizing Apex, Lightning Web Components (LWC), Flows, Platform Events, and Salesforce APIs.
• Performs hands-on development for strategic initiatives, complex integrations, proof-of-concept solutions, and high-priority production issues.
• Conducts peer code reviews and establishes coding standards and development best practices.
• Leads technical troubleshooting and root cause analysis of application and integration issues.
• Collaborates with developers and administrators to ensure consistent implementation patterns across the Salesforce platform.
• Develops reusable frameworks, components, accelerators, and integration patterns.
• Participates in sprint activities including development, estimation, backlog refinement, and technical design sessions.
• Performs performance tuning, scalability assessments, and platform optimization activities

 

QUALIFICATIONS: 

Education and Experience:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. Equivalent experience may be considered.
• Minimum 10 years of enterprise application development experience.
• Minimum 7 years of Salesforce platform development, architecture, and implementation experience.
• Demonstrated experience leading large-scale Salesforce implementations and enterprise integration initiatives.
• Healthcare industry experience preferred.
• Experience designing and implementing Salesforce solutions supporting healthcare provider management, credentialing, network operations, member/provider services, and digital self-service experiences is strongly preferred.

 

Salesforce Expertise and Development:

• Deep expertise with Salesforce platform architecture and design principles.
• Extensive experience with:
• Service Cloud
• Health Cloud
• Experience Cloud
• Sales Cloud
• Platform Events
• Salesforce Flow
• Apex
• Lightning Web Components (LWC)
• SOQL/SOSL
• Salesforce APIs
• Experience implementing enterprise security models, sharing rules, permission sets, and role hierarchies.
• Experience designing scalable Salesforce data models and integrations.
• Experience utilizing Agentforce, Einstein AI, Data Cloud, or similar AI-driven Salesforce capabilities is highly preferred.

 

Integration and Cloud Technologies

• Experience designing and building REST and SOAP API integrations.
• Experience with Azure Integration Services including:
• Azure Service Bus
• Azure API Management (APIM)
• Azure Functions
• Logic Apps
• Event-Driven Architecture
• Experience integrating Salesforce with ERP, customer, provider, claims, or healthcare-related systems.
• Knowledge of authentication and identity technologies including OAuth, SSO, SAML, and OpenID Connect.

 

DevOps and Engineering Practices

• Experience using:
• Git
• Azure DevOps
• Copado (preferred)
• Gearset (preferred)
• Salesforce DX (SFDX)
• Experience implementing CI/CD pipelines and automated deployments.
• Experience with Agile, Scrum, and Kanban methodologies.
• Strong understanding of application lifecycle management, DevOps practices, and release governance.

 

Preferred Certifications

• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Development Lifecycle and Deployment Architect
• Salesforce Certified Integration Architect
• Salesforce Certified Platform Developer II
• Salesforce Certified Advanced Administrator
• Salesforce Certified Agentforce Specialist (preferred)
• Microsoft Azure Certifications preferred

 

Required non-technical proficiencies and knowledge:

• Exceptional leadership, communication, presentation, and stakeholder management skills.
• Ability to influence technical and business decisions across organizational boundaries.
• Strong analytical and problem-solving skills.
• Ability to lead multiple concurrent initiatives and competing priorities.
• Proven ability to mentor and develop technical resources.
• Strong collaboration skills across business, product, architecture, security, and vendor teams.
• Demonstrated ability to balance strategic planning with hands-on technical leadership.
• Experience preparing technical roadmaps, solution estimates, and executive-level communications.
• Ability to operate effectively in a fast-paced and evolving environment.

 

Paradigm Benefits:

 

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways.  Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

 

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

 

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.  

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

 

 

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