What fully remote startups and scaleups hiring customer support and success teams in July 2026 are looking for

We looked at every remote customer support and customer success job posted by fully remote startups and scaleups on Matcha over the last 30 days: 300 postings, collapsing to 279 distinct roles once per-location reposts are removed, from 239 companies, to see what they're actually hiring for right now.

The Roles

Customer success dominates the category:

• Customer Success: 101 (36%)
• General Support: 95 (34%)
• Customer Support: 48 (17%)
• Support Engineering: 12 (4%)
• Technical Support: 12 (4%)
• Account Management: 11 (4%)

The most common individual titles: Customer Success Manager and its Senior variants, Technical Account Manager, Technical Support Engineer, Technical Support Specialist, and Customer Support Specialist.

The Skills

The most requested skills across postings:

1. Cross-functional collaboration
2. Account management
3. Problem solving
4. Data analysis
5. Customer success management
6. Project management
7. Stakeholder management
8. Customer success
9. Strategic planning
10. Technical troubleshooting
11. Written communication
12. Technical support
13. Zendesk
14. Onboarding
15. Salesforce
16. Communication
17. Customer support
18. B2B SaaS
19. Verbal communication
20. Relationship building

Where They're Hiring From

• US: 213 (76%)
• CA: 35 (13%)
• EU: 31 (11%)
• WW: 16 (6%)
• UK: 14 (5%)
• LATAM: 8 (3%)
• MEA: 7 (3%)
• APAC: 5 (2%)

Seniority

Of the postings with a seniority level set (57 of 279):

• Senior+: 32 (56%)
• Senior: 19 (33%)
• Junior: 4 (7%)
• Mid: 3 (5%)
• Intern: 1 (2%)
• New grad: 1 (2%)

Compensation

Of the 198 postings that listed a salary:

• Median min: $90,000
• Median max: $112,500
• Median midpoint: $102,500

Who's Hiring

Most companies posted just one or two support roles over the period. The most active: Pliant, Syllo, Pencil, Thatch, Lively, Zafran Security, Karbon, SmarterDx, Tavily, Kit, Cin7, Cardata, Collective, and Yoodli AI Roleplays.