1207 remote customer support jobs: customer support specialist, customer success manager and technical support engineer roles at fully remote startups.
Describe your next role, cut the noise
159 new this week
Own overnight triage of enterprise SaaS customer cases for Asia/Australia; student status required, night shifts 02:00–09:00 Sun–Fri mornings, English; Salesforce, basic programming, databases/SQL, web technologies/APIs/JSON; bonus: support/IT/QA/NOC, Postman, Jira
Remote from Israel only
Customer success support role in crypto/finance; remote US only; must use generative AI tools and copilots in daily workflows with human-in-the-loop practices
Remote US only
Own end-to-end customer implementations for privacy/data permissioning software; must live in NYC, Chicago, or Atlanta metro and be US work-authorized, fluent English; 7+ years, SaaS professional services/solutions consulting/TAM, multi-implementation management, SaaS architectures, APIs, JavaScript SDKs, integrations; bonus: ad-tech/mar-tech, startup, privacy; Series B, equity
Remote US only; must live in the metro area of New York, Chicago, or Atlanta
Own SMB customer expansion for auto repair shop software; travel for customer visits/trade shows; customer success in B2B SaaS, lifecycle management, churn mitigation, product guidance; bonus: Salesforce, Intercom, Totango, Pendo, automotive familiarity; equity
Remote United States only
Own high-volume onboarding and scaled success for eCommerce brands using a commerce analytics/automation platform; remote UK; must know Shopify pixel setup, GTM, UTM tracking, Meta, Google Ads, TikTok, Klaviyo, HubSpot; SaaS/eCommerce martech customer-facing experience.
Remote UK only
Own post-sales customer solutioning for digital transformation with GitHub; remote UK, travel up to 25%; 8+ years technical consulting/consultative selling, DevOps/DevSecOps, GitHub, app security incl. SAST/DAST/SCA; bonus: Spanish, AI tools, software modernization
Remote United Kingdom only
Own post-sales technical customer success for software development platform adoption and digital transformation; travel up to 25%; 5+ years technical consulting/consultative selling or BS+3/MS+1; bonus: 8+ years, team coordination, modernization, AI tools, French fluency.
Remote United Kingdom only
Own onboarding for B2B SaaS customers using messaging, AI agents and automations; Portuguese and English required, timezone overlap with customers; 2+ years in onboarding/implementation/customer success, CRM and CS tools, APIs/webhooks/integrations, process optimization; startup environment
Remote LATAM; Brazil location listed
Own onboarding for new B2B SaaS customers on a business messaging platform, configuring channels, AI agents and automations; must overlap customer timezones; 2+ years, onboarding/implementation/customer success, Italian, Spanish, English, APIs, webhooks, integrations, CRM/CS tools, AI curiosity
Remote Italy only
Own assigned payer billing collections and denial resolution in mental healthcare revenue cycle; must be based in US, excluding Hawaii; 2+ years healthcare billing/claims, insurance policies, appeals/recoupment, CARC codes, claim lifecycle, Sheets/Excel pivot tables; bonus: behavioral health, coding/CPC, EHRs
Remote US only; hired in most U.S. states, excluding Hawaii
Own outcomes and adoption for senior living communities using AI care-monitoring; US only; up to 50% travel; post-sale CS experience managing adoption/retention, strong data fluency, startup/scale-up experience; bonus: healthcare, change management, HubSpot/Notion
Remote anywhere in the US
Lead US customer success for senior-living AI/healthcare tech, owning customer outcomes, retention, and CSM team scaling; remote US with regular travel; must have CS leadership for complex multi-site B2B customers, data fluency, startup/scale-up experience; bonus: healthcare tech, HubSpot, Notion; reports to VP
Remote US only; regular travel to client communities and team gatherings
Own post-sale healthcare client relationships from implementation through renewal/expansion; 8+ years in healthcare/health tech client delivery/success, executive enterprise relationships, QBRs, renewals, complex implementations; early-stage AI healthcare startup, build delivery process from ground up, equity/bonus.
Remote US only
Own strategic growth for major B2B crypto-payments accounts; travel several times yearly; 5+ years in customer success/key accounts, enterprise stakeholder management, growth planning, data analysis, Russian and English, API understanding bonus; remote-first fintech scale-up
Remote Europe only
Own US university partnerships from onboarding through renewal for teaching software; US work authorization required, Eastern/Central US, up to 20% travel; 3+ years in customer success/account or partner management, renewals, data-driven adoption, LMS integrations; first Americas presence
Remote US only; must be based in the US, preferably Eastern or Central time zones
Own partner support operations for renewable energy financing; US-based only, must reside in US and be authorized to work, no visa sponsorship; solar industry experience required, automation and sales enablement tools, reporting/metrics, high call and email volume.
Remote US only; must physically reside in the United States.
Own contractor support operations for AI data workforces; rotating P0 on-call with ~15-minute acknowledgement; support/operations experience, Zendesk or similar, Discord, payments, identity/KYC, account access, independent off-hours coverage.
Remote North America only
Own pooled customer satisfaction and retention for human services software through scaled, 1:many support and upsell/renewal motions; 0-3 years, Salesforce/ChurnZero or CRM, customer service, project management, problem solving; bonus: EHR/social services familiarity
Remote US only
Lead day-to-day quality governance for Airbnb’s global English support partner network across 5,000+ agents and multiple BPOs; 8+ years in support quality/operations, bachelor’s, COPC, QA tooling, analytics; bonus: Six Sigma Green Belt, QA-to-NPS/CSAT.
Remote Ireland only
Lead day-to-day quality for Airbnb’s global English support partner network across ~5,000 agents and multiple BPOs; remote in eligible Canadian provinces only; 8+ years, BA, BPO QA governance, COPC, Observe.AI/NICE QC; bonus: Six Sigma Green Belt, QA-to-NPS/CSAT analytics.
Remote Canada only; must live in Ontario, British Columbia, Quebec, Alberta, or Saskatchewan.
Own deepest Linux escalations for enterprise/government/research infrastructure; Remote US only; on-call; 7+ years Linux systems/support, kernel debugging, crash/kdump, gdb, strace, perf, eBPF, RPM packaging, containers/Kubernetes, KVM/QEMU, Bash/Python, Ansible, CI/CD; bonus: HPC/AI/ML, defense, compliance, CKA
Remote US only
Own strategic ISP customer portfolio for smart-home/network SaaS; Remote US only; 10+ years in dedicated Customer Success, enterprise/strategic accounts, onboarding, adoption, ROI, renewals, executive stakeholder management; bonus: ISP industry knowledge; Series F, bonus + equity.
Remote US only
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Describe your next role, cut the noise
53% of the 1209 postings list pay. Among the 527 priced in US dollars, the median is $100K a year and the middle half runs $75K to $135K.
787 companies have open customer support roles. The most active right now:
Share of the 1209 postings that name each skill:
Figures from the postings on this page, updated weekly. Last update 2026-10-26.
Median listed pay is $100K a year across 527 postings priced in US dollars; the top 5% exceed $180K. A further 63 postings pay in Canadian dollars, C$65K to C$167K. 47% of postings do not list pay.
765 in the US, 144 in Europe, 98 in the UK, 160 in Canada and 73 in Latin America, and 59 are open worldwide. A posting can count in more than one region.
32% ask for 5 to 10 years, 53% for 2 to 5 years, 4% for 10 or more, and 11% are open to candidates with under 2 years.
159 in the last 7 days, 1207 over the last 6 months, from 787 companies.
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Matcha is a zero-noise alternative to job boards for remote startup jobs. Instead of scrolling through hundreds of irrelevant postings, you describe your next role once and Matcha reads every job description daily to surface only the roles that actually fit. Matches arrive in a single email, as soon as a relevant role is posted. No UI to check, no notifications, no noise. Because Matcha reads full job descriptions in plain language, there is no limit to what you can filter by: not just the usual dropdowns, but anything you can put into words.
Matcha surfaces fully remote jobs at startups from seed to series A, series B, etc. typically backed by top-tier VCs like a16z, Index Ventures, Y Combinator, Google Ventures, Sequoia, Accel, Khosla Ventures, etc. Roles span software engineering, design, marketing, sales, and more. Open to candidates in Europe, the US, Canada, the UK, Brazil, Latam, APAC, and worldwide.
Describe your next role, cut the noise
