211 remote customer support jobs open to candidates in Europe: customer support specialist, customer success manager and technical support engineer roles at fully remote startups.
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Own 1st/2nd-level customer support for a PoS product in e-commerce/retail; fluent German required, good English; technical software support experience, e-commerce or retail domain knowledge, ticketing systems; bonus: JTL-Wawi/JTL-PoS, AI knowledge bases, Confluence
Remote-first in Germany only
Own onboarding, retention and expansion for B2B A/B-testing SaaS customers; must have very good German and business-fluent English; 2–3 years in customer success/account management/consulting, online marketing, web analytics, HubSpot, ChartMogul, A/B testing/CRO/GA4 plus, basic tracking/snippet comfort; building the function
Remote Germany only
Own onboarding for new B2B SaaS customers on a business messaging platform, configuring channels, AI agents and automations; must overlap customer timezones; 2+ years, onboarding/implementation/customer success, Italian, Spanish, English, APIs, webhooks, integrations, CRM/CS tools, AI curiosity
Remote Italy only
Own strategic growth for major B2B crypto-payments accounts; travel several times yearly; 5+ years in customer success/key accounts, enterprise stakeholder management, growth planning, data analysis, Russian and English, API understanding bonus; remote-first fintech scale-up
Remote Europe only
Lead day-to-day quality governance for Airbnb’s global English support partner network across 5,000+ agents and multiple BPOs; 8+ years in support quality/operations, bachelor’s, COPC, QA tooling, analytics; bonus: Six Sigma Green Belt, QA-to-NPS/CSAT.
Remote Ireland only
Own life sciences customer portfolios using manufacturing digitization software; travel up to 15%; 5+ years in client-facing life sciences roles, GxP manufacturing/operations change management, executive presentations, enterprise cross-functional coordination; AI unicorn, equity
Remote EMEA only; can also work from Munich or Budapest offices
Own enterprise support for telemetry/observability products handling complex big-data customer issues; on-call/off-hours required; 8-15 years supporting distributed big-data solutions, 2+ years with Cribl products, Linux, AWS, Azure, networking, APIs, certificates, regex, JavaScript; bonus: Splunk, Elastic, Kafka, Kinesis, GCP
Remote Germany only
Own customer onboarding, adoption, renewals and expansion for an AI platform used by brand and marketing teams; must reside in Germany with valid work authorization, English C1+; 1–3 years in customer success/account management/consulting/insights, enterprise stakeholders; bonus: FMCG, B2B SaaS, research/analytics, German
Remote Germany only; must reside in Germany
Own full customer lifecycle for a telehealth SaaS platform, including onboarding, expansion, renewals, and building logic-based questionnaires; weekends, East Coast hours; 5+ years in customer success/client services at SaaS, e-commerce, enterprise accounts, LLM/AI-first workflows; startup
Remote worldwide; must work East Coast Time hours (9am–6pm).
Own Tier 2 chat support for a cannabis retail platform, troubleshooting POS software and hardware; Pacific Time business hours, weekend schedule after training; 2+ years, POS/hardware troubleshooting, written and verbal English; bonus: SaaS, APIs/logs, METRC.
Remote anywhere; must work Pacific Time business hours, including weekends after training.
Own post-sale success for EMEA public-sector crypto/crime customers across TRM products; based in UK or Europe, overlap roughly 7am-5pm PST, occasional urgent off-hours/weekends; 5+ years, GRR/NRR/adoption ownership, public sector or security domain, production AI workflows, ChurnZero/Salesforce/Gong; net-new seat.
Remote EMEA; must be based in the UK or Europe and work with customers across EMEA.
Own executive customer success for workforce analytics platform, turning value realization into retention, renewals, and expansion; must have senior hands-on CS leadership, executive stakeholder management, commercial judgment, coaching leaders, services procurement/contingent workforce domain expertise.
Remote anywhere
Support and grow broker relationships for cyber insurance contract management and renewals in Germany/Austria; professional English required; insurance-sector background required, bonus: cyber lines; insurtech scaling across Europe.
Remote Europe; explicitly tied to Germany and Austria.
Handle customer support for a B2B diamond marketplace across chat, WhatsApp, email, orders, logistics, and site bugs; UK or Spain only, no sponsorship, Mon-Fri 3PM-12AM GMT; 2+ years online support, live chat/calls, Zendesk; bonus: Spanish or French.
Remote UK or Spain only; no sponsorship.
Own sportsbook product integrations and technical support for B2B clients; English required, travel possible; sports betting knowledge, technical education or equivalent experience, support/sales ops, web protocols; bonus: HTML/CSS, programming, XML/JSON, APIs, databases, esports
Remote Europe only
Own Turkish- and English-language SaaS customer support with upsell/account expansion; must be fluent in Turkish and English, work 7 AM-4 PM ET; 4+ years SaaS customer service, technical troubleshooting, data analysis, high-CSAT support, upselling, AI tools.
Remote Turkey only
Own end-to-end premium support for key users including luxury segment; must be based in Ireland with right to work there, fluent English and French, evenings/weekends on-call; 3+ years multicultural customer service, phone/chat, Mac OS, Google Suite, CRM; bonus: hospitality/high-profile clientele
Remote Ireland only; must be based in Ireland and have right to work there
Own end-to-end merchant support for a merchant-of-record payments platform; CET/GMT+2 timezone; 2+ years in customer/merchant support or success, support platforms, troubleshooting, product/engineering collaboration; bonus: payments, subscriptions, merchant-of-record familiarity
Remote Europe only; CET/GMT+2 timezone
Own onboarding-through-renewal for Spanish-market B2B HR tech customers to drive adoption, retention and expansion; native Spanish and fluent English; 2+ years in Customer Success/Account Management or HR/recruitment, SaaS, onboarding, usage data/health metrics, AI tools.
Remote anywhere in Spain only
Handle customer product/app/offers inquiries across email, chat, and social; 2+ years customer service, fluent English, G Suite, Zendesk; bonus: Spanish; remote-first global company, equity for full-time.
Remote anywhere; global remote-first company
Own strategic care, onboarding, renewals and upsell for B2B mental-health clients; remote-first; 2–3 years in customer success/account management, CRM, Excel/Google Sheets, presentation tools, Czech or Slovak plus English; bonus: events/webinars, sales, HR tools/startup background.
Remote Czechia only; office optional in Prague or Brno.
Own recurring project-support processes for energy projects and clean handoffs to project management; very good German required; first experience in project/operations support, CRM/ticket/PM tools; startup in tenant electricity and distributed energy.
Remote in Germany only, or onsite in Stuttgart, Hamburg, or Berlin.
+189 more customer support roles in Europe
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Describe your next role, cut the noise
27% of the 211 postings list pay. Among the 16 priced in euros, the median is €75K a year and the middle half runs €62K to €106K.
140 companies have open customer support roles in Europe. The most active right now:
Share of the 211 postings that name each skill:
Figures from the postings on this page, updated weekly. Last update 2026-11-02.
Median listed pay is €75K a year across 16 postings priced in euros; the top 5% exceed €106K. A further 33 postings pay in US dollars, $39K to $194K, usually US companies hiring across the region. 73% of postings do not list pay.
149 of the 211 postings are limited to Europe, usually for payroll or time-zone reasons; 62 are open worldwide. 17 also hire in the US.
29% ask for 5 to 10 years, 53% for 2 to 5 years, 4% for 10 or more, and 13% are open to candidates with under 2 years.
36 in the last 7 days, 211 over the last 6 months, from 140 companies.
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