219 remote customer support jobs open to candidates in Canada: customer support specialist, customer success manager and technical support engineer roles at fully remote startups.
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Own access management, onboarding/offboarding IT support, device inventory, SaaS spend tracking, and first-line Slack support for a mobile games company; 6+ months IT support/helpdesk or internship, Google Workspace, access basics, macOS/Windows diagnostics, English B1; bonus: SaaS admin, Notion, n8n/Zapier.
Remote anywhere
Own customer retention for a SaaS B2B supply-chain/trucking product; requires English and Punjabi; 1–3 years in SaaS/B2B and retention, bachelor’s degree; bonus: US trucking industry experience
Remote anywhere
Own billing support for technical customers across EMEA and improve workflows/product feedback; fluent English; 2+ years billing support for technical customers, bonus: SQL; async-first, fully remote, equity
Remote anywhere
Own public-sector treasury software customer relationships across North America; remote in US or Canada; must have customer-facing account ownership, renewals/expansion, CRM/ticketing, comfort with finance/treasury/accounting stakeholders; reports to Sales and Marketing Manager.
Remote US or Canada only
Handle English-language email support for an AI visual content creation/editing product; night shifts required; 1+ year customer support, CRM/support tools, B2+ written English; bonus: Zendesk, SolidGate, AI image/video editing, LLM/prompting.
Remote policy unclear
Own contractor support operations for AI data workforces; rotating P0 on-call with ~15-minute acknowledgement; support/operations experience, Zendesk or similar, Discord, payments, identity/KYC, account access, independent off-hours coverage.
Remote North America only
Lead day-to-day quality for Airbnb’s global English support partner network across ~5,000 agents and multiple BPOs; remote in eligible Canadian provinces only; 8+ years, BA, BPO QA governance, COPC, Observe.AI/NICE QC; bonus: Six Sigma Green Belt, QA-to-NPS/CSAT analytics.
Remote Canada only; must live in Ontario, British Columbia, Quebec, Alberta, or Saskatchewan.
Build a future pipeline for SaaS support roles serving nonprofit software customers; 1–3+ years, Zendesk/Intercom/HubSpot Service or similar, troubleshooting, AI use in support; bonus: nonprofit/fundraising/financial software, light SQL, analytics, multilingual
Remote Canada or United States
Own customer website success on a CMS for interior décor retailers; optional tradeshow travel; must have web-building platform experience, basic SEO, customer-facing experience; bonus: Google Sheets/Excel, GitLab, Salesforce, domain transfers, Photoshop/Figma; net new role
Remote Canada only
Own full customer lifecycle for a telehealth SaaS platform, including onboarding, expansion, renewals, and building logic-based questionnaires; weekends, East Coast hours; 5+ years in customer success/client services at SaaS, e-commerce, enterprise accounts, LLM/AI-first workflows; startup
Remote worldwide; must work East Coast Time hours (9am–6pm).
Own high-volume SaaS renewals, pricing, billing disputes, and usage-based pricing migrations; remote in Americas time zones, US business hours, English and Spanish required; must have renewals/negotiation experience and built automations or AI-agent workflows; bonus: Chargebee, Zendesk, HubSpot, n8n.
Remote in Americas time zones only; available during US business hours.
Own customer-facing security trust for an AI process-intelligence platform; 3+ years in similar roles at a product company, enterprise startup, or outsourced security firm, cloud technologies; bonus: Security Analyst, compliance programs/certifications, Sales/Solutions Engineer, security certifications; Series B
Remote US or Canada only
Own Tier 2 chat support for a cannabis retail platform, troubleshooting POS software and hardware; Pacific Time business hours, weekend schedule after training; 2+ years, POS/hardware troubleshooting, written and verbal English; bonus: SaaS, APIs/logs, METRC.
Remote anywhere; must work Pacific Time business hours, including weekends after training.
Own executive customer success for workforce analytics platform, turning value realization into retention, renewals, and expansion; must have senior hands-on CS leadership, executive stakeholder management, commercial judgment, coaching leaders, services procurement/contingent workforce domain expertise.
Remote anywhere
Own complex high-value AirCover claims support end-to-end for hosts and guests; Canada-based; 5+ years in fintech or customer experience, 1+ year insurance claims, French and English, fraud detection, negotiation, cross-functional claims handling; includes weekends/holidays.
Remote Canada only; must be based in Canada.
Own scaled digital customer success for SaaS response-management users, driving adoption and churn reduction via data-led communications and Gainsight plays; 1+ year in customer success, customer service or customer marketing, high-volume book management, analytics; bonus: SaaS; bonus/equity.
Remote; hiring in Canada (Ontario, British Columbia), US, India (Gujarat, Maharashtra, Bengaluru), and UK (London).
Own and scale Customer Success for a construction compliance SaaS, while managing the first CSM and staying hands-on with customers; 7+ years CS/account management, 2+ years managing CSMs, KPI ownership, health scoring/playbooks/lifecycle automation, reporting/dashboards; first CS manager, equity/commission
Remote in North America; United States or Canada only
Own T1 support for landscaping/arborist SaaS via phone, email, chat, and tickets; must have US/Canada work authorization, no sponsorship; SaaS troubleshooting, B2B support, high-volume support, technical writing; bonus: Intercom, SaaS startup, green-industry knowledge
Remote across the US and Canada only; must be authorized to work in either country without sponsorship
Own post-implementation customer relationships for landscaping software; no visa sponsorship, must have Canada or US work authorization, travel for customer events; 2+ years in customer success/account management/consulting or similar, churn/renewals, cross-functional work, analytics, ChurnZero, Excel preferred
Remote Canada or US only; must have work authorization in Canada or the U.S. without sponsorship
Own onboarding, strategy, and delivery for customers using an event-management platform; must live anywhere in Canada and work Eastern hours, occasional evenings/weekends/travel; 5+ years B2B events, event tech like Cvent/Eventbrite/Bizzabo/Hopin; bonus: HubSpot/Salesforce, SaaS onboarding
Remote Canada only; must reside in Canada and accommodate Eastern time working hours
Own strategic onboarding, training, and end-to-end delivery for B2B event customers using event tech; must work Eastern time hours, occasional evenings/weekends/travel; 5+ years professional B2B events, Cvent/Eventbrite/Bizzabo/Hopin; bonus: HubSpot/Salesforce, SaaS onboarding; remote-first event-tech startup, stock options.
Remote Canada only; may reside anywhere in Canada if able to work Eastern time hours.
Installs and trains dealerships on automotive SaaS workflows; 100% travel incl. weekends, valid passport for North America/Canada/Caribbean, US work authorization only; 2+ years retail automotive, automotive management required; bonus: CDK certifications, formal training experience
Field-based role tied to the United States; requires 100% travel including Canada and Caribbean; US work authorization required
+197 more customer support roles in Canada
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Describe your next role, cut the noise
60% of the 216 postings list pay. Among the 63 priced in Canadian dollars, the median is C$75K a year and the middle half runs C$65K to C$103K.
148 companies have open customer support roles in Canada. The most active right now:
Share of the 216 postings that name each skill:
Figures from the postings on this page, updated weekly. Last update 2026-11-02.
Median listed pay is C$75K a year across 63 postings priced in Canadian dollars; the top 5% exceed C$167K. A further 62 postings pay in US dollars, $67K to $180K, usually US companies hiring across the region. 40% of postings do not list pay.
154 of the 216 postings are limited to Canada, usually for payroll or time-zone reasons; 62 are open worldwide. 84 also hire in the US.
36% ask for 5 to 10 years, 45% for 2 to 5 years, 3% for 10 or more, and 15% are open to candidates with under 2 years.
25 in the last 7 days, 219 over the last 6 months, from 148 companies.
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