Helply careers: remote jobs, culture and where they hire

Helply is the AI-native support platform built by the team behind Groove, the bootstrapped helpdesk Alex Turnbull started in 2014 and grew to roughly $5 million in annual revenue at 50% EBITDA over a decade without outside investors. In May 2026 the company unified under a single Helply brand: Groove Classic keeps serving its 2,000-plus legacy customers as a standalone product with its own dedicated team, while Helply is a new AI-first platform built specifically for B2B software companies doing $1 million to $50 million in annual revenue.

The product pairs a unified inbox for email, chat, Slack and WhatsApp with an AI agent that resolves tickets autonomously or drafts replies for review, plus a data layer pulling in context from Stripe, HubSpot, Attio, Gong and PostHog. It also surfaces revenue signals from support conversations, churn risk, upsell opportunities, competitor mentions and feature requests, and routes them to the right team. Pricing is outcome-based: the platform itself is free with unlimited seats, and customers pay a flat $1 per resolved ticket, with a guarantee of 65% AI resolution within 90 days or the customer pays nothing. More than 250 B2B software companies, including Rumble, Proposify, Covidence, LingQ, Unsplash, Kapwing and Sender.net, have onboarded onto Helply since launch.

Helply is bootstrapped and profitable, run by founders who have already taken one company, Groove, from zero to roughly $5M ARR without raising outside money. CEO Alex Turnbull has said plainly: "I don't raise outside funding. I'm completely bootstrapped." For someone who wants to build inside a company with a decade of proof it can sustain itself, rather than bet on an unproven first product, that track record is the pitch.

The team stays deliberately small. The careers page frames it as "high ownership, no bloat," with decisions made without layers of approval. Compensation is described as market rate without negotiation games, and the company states outright that it does not lowball offers or make candidates fight for what's fair.

Helply is fully remote with no office and no plans to get one, and works async-first. The company is explicit about who is not a fit: it says directly that people who want a large team, a defined process, daily management, job stability, or work optimizing systems that already exist should not apply. It is looking instead for people comfortable with early-stage ambiguity who "care about the customer more than the process" and who hold and share strong opinions.

Applications go through the Helply careers page. Six roles were open as of August 2026: Account Executive and Sales Development Representative (sales), Customer Success Manager, a Full Stack Engineer role focused on AI, a Head of AI, Ops, Marketing & Growth role, and a Senior Product Designer role. The company does not publish a formal multi-stage interview process publicly; founder Alex Turnbull's own email is listed as the hiring contact.