Senior Product Designer at Helply
Senior
Zero-to-one design ownership for a new B2B product, shaping UX, an emerging design system, and high-impact onboarding and dashboards.
Helply careers: remote jobs, culture and where they hire
The AI-native support platform for B2B SaaS, built by the team that bootstrapped Groove to $5M ARR.
Team of 52Bootstrapped, no outside investorsSmall, fully remote team hiring across sales, engineering, design and customer success
What is Helply?
Helply is the AI-native support platform built by the team behind Groove, the bootstrapped helpdesk Alex Turnbull started in 2014 and grew to roughly $5 million in annual revenue at 50% EBITDA over a decade without outside investors. In May 2026 the company unified under a single Helply brand: Groove Classic keeps serving its 2,000-plus legacy customers as a standalone product with its own dedicated team, while Helply is a new AI-first platform built specifically for B2B software companies doing $1 million to $50 million in annual revenue.
The product pairs a unified inbox for email, chat, Slack and WhatsApp with an AI agent that resolves tickets autonomously or drafts replies for review, plus a data layer pulling in context from Stripe, HubSpot, Attio, Gong and PostHog. It also surfaces revenue signals from support conversations, churn risk, upsell opportunities, competitor mentions and feature requests, and routes them to the right team. Pricing is outcome-based: the platform itself is free with unlimited seats, and customers pay a flat $1 per resolved ticket, with a guarantee of 65% AI resolution within 90 days or the customer pays nothing. More than 250 B2B software companies, including Rumble, Proposify, Covidence, LingQ, Unsplash, Kapwing and Sender.net, have onboarded onto Helply since launch.
Where does Helply hire remotely?
Helply has no headquarters or office; the team works fully remotely. Health, dental and vision coverage is offered in full to US-based employees, while international team members receive a stipend instead, which indicates the company hires outside the US as well.
Worldwide: 6 open roles
Open remote jobs at Helply
Describe your next role, cut the noise
Head of AI, Ops, Marketing & Growth at Helply
Directornode.jsexpresssqlOwn deployment of AI-powered internal systems across operations, marketing, and growth; focus on building end-to-end automation without headcount expansion.
Full Stack Engineer (AI focus) at Helply
Mid-levelOwn end-to-end features in a new codebase, shaping an AI outcome engine that impacts revenue.
Customer Success Manager at Helply
Mid-levelOwn customer lifecycle from onboarding through AI outcome improvement, revenue intelligence adoption, and churn prevention for B2B teams.
Sales Development Representative at Helply
Mid-levelPre-built Clay sequences and a scored prospect list. Focus on booking qualified demo calls and growing toward an AE closing role.
Account Executive at Helply
Mid-levelEarly-stage, demo-led B2B closing role; tight discovery and objections handling to avoid long procurement cycles.
Why Helply is exciting to work for
Helply is bootstrapped and profitable, run by founders who have already taken one company, Groove, from zero to roughly $5M ARR without raising outside money. CEO Alex Turnbull has said plainly: "I don't raise outside funding. I'm completely bootstrapped." For someone who wants to build inside a company with a decade of proof it can sustain itself, rather than bet on an unproven first product, that track record is the pitch.
The team stays deliberately small. The careers page frames it as "high ownership, no bloat," with decisions made without layers of approval. Compensation is described as market rate without negotiation games, and the company states outright that it does not lowball offers or make candidates fight for what's fair.
What to expect from the culture
Helply is fully remote with no office and no plans to get one, and works async-first. The company is explicit about who is not a fit: it says directly that people who want a large team, a defined process, daily management, job stability, or work optimizing systems that already exist should not apply. It is looking instead for people comfortable with early-stage ambiguity who "care about the customer more than the process" and who hold and share strong opinions.
How to get hired at Helply
Applications go through the Helply careers page. Six roles were open as of August 2026: Account Executive and Sales Development Representative (sales), Customer Success Manager, a Full Stack Engineer role focused on AI, a Head of AI, Ops, Marketing & Growth role, and a Senior Product Designer role. The company does not publish a formal multi-stage interview process publicly; founder Alex Turnbull's own email is listed as the hiring contact.
Helply hiring FAQ
What does Helply do?
Helply is an AI-native support platform for B2B SaaS companies. It combines a unified inbox with an AI agent that resolves support tickets or drafts replies, pulls context from tools like Stripe, HubSpot, Attio and Gong, and surfaces revenue signals such as churn risk and upsell opportunities from support conversations.
Does Helply hire remote workers?
Yes. Helply is fully remote with no physical office, and the company says it has no plans to open one. Work is async-first rather than built around fixed office hours.
Where is Helply located?
Helply has no headquarters or office; the team works fully remotely. Health, dental and vision coverage is offered in full to US-based employees, while international team members receive a stipend instead, which indicates the company hires outside the US as well.
Is Helply the same company as Groove?
Yes. Helply is the rebrand of Groove, the helpdesk Alex Turnbull bootstrapped from 2014 to roughly $5 million in ARR. Since May 2026, Groove Classic continues serving its existing 2,000-plus customers under its own dedicated team, while Helply is the new AI-native product built for B2B software companies.
Is Helply venture-backed?
No. Helply is bootstrapped and profitable. Founder Alex Turnbull has said: "I don't raise outside funding. I'm completely bootstrapped."
How much does Helply pay?
Helply does not publish salary ranges, but says it pays "market rate for your role and experience" and states it does not lowball offers or pressure candidates to negotiate.
How do I get a job at Helply?
Open roles are listed on the Helply careers page and currently span sales, customer success, engineering, design and operations. The company is explicit that it is not a fit for people who want a large team, defined processes, or daily management, and is instead looking for people comfortable with early-stage ambiguity and strong opinions.
What is Helply's AI resolution guarantee?
Helply guarantees a minimum 65% AI ticket resolution rate within 90 days of setup, or the customer pays nothing. Pricing is otherwise outcome-based: the platform is free with unlimited seats, and customers pay a flat $1 per ticket the AI resolves.
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Describe your next role, cut the noise