Six values are written on the careers page: build the best way to pay, grow, lead with clarity, be optimistic and humble together, own a high bar, and relationships over transactions. The language is demanding on purpose. "We are here to build a big, high-growth business with great margins. We can only do this by setting ambitious targets and exceeding them, pushing beyond our comfort zones." And: "Excellence isn't optional when you serve the biggest brands on earth. We demand the best from ourselves and each other, holding a high standard with a strong sense of ownership. We give each other direct feedback because making Imprint better is everyone's responsibility."
Employees describe it the same way. Jen Leon, VP of Product Marketing: "If you're deeply curious, love getting into the weeds, and want your work to have a real impact, you'll thrive at Imprint. Ideas can come from anywhere, and you can grow and move across the company based on your interests, as I have. It's fast-paced and high-impact, and also a place where ambitious, kind people genuinely care about our members, our partners, and each other." Partner conversions, when a brand's existing card portfolio migrates onto Imprint, are described by a senior engineer as "very much an all-hands-on-deck effort" and "a full company push", followed by a full retro.
AI use is expected, not optional. Backend postings list "learning how to leverage AI tools is a core consideration for how we work" and ask for experience with code assistants, MCP servers or agentic workflows. Prompts are centralized in Notion so teams rather than individuals own them, and engineers describe doing most day-to-day work in Claude Code with MCP connections to Jira, Notion, Datadog, GitHub and Figma, with Codex and Macroscope giving a first-pass review on every pull request before a teammate reviews it.