The stated expectation is "extreme ownership with a 'one-team, one-dream' mindset." Engineering postings add: "We like our engineers to be thoughtful, quirky, and willing to fearlessly try new things. Failure is embraced at PDL as long as we continue to learn and grow from it." The priority order is written down too: "People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises."
Leadership talks about delegation and meritocracy rather than heroics. Eisenberg on the Shift & Thrive podcast (April 2025): "Listening and allowing other people to solve problems is a key aspect of leadership. You're never going to be a successful leader if you have to solve every problem yourself." Thorne's account of hiring him as an intern captures the type they look for: "It was very clear that Ben was exactly the type of crazy person who was a perfect fit for our company, and we gave him an internship the next day."
Employees describe trust and a well-run revenue org, with career growth as the weak spot. A three-year Glassdoor reviewer: "Leadership promotes a culture of trust and empowerment of their employees to take ownership of their work... Growth has been carefully planned and not haphazard, resulting in very strategic hires." The most-cited cons on Glassdoor are management and career progression, and a 2023 Indeed review says "Great work culture except for a few bad apples in management." In August 2026 COO Shane Price took the entire operations team (finance, IT, privacy, HR, revops, enablement and marketing) to Anacortes, Washington for a "no work" Ops-site, writing: "In my own ops career, I often felt overlooked and underappreciated in my roles... I didn't want it to feel that way at People Data Labs."