Four values, written in 2018 and still quoted in every posting: Customer Obsession, Always Be Shipping, Own It, and Balance. Each carries sub-principles that read like instructions. Own It includes "See something, do something" and Kaizen retrospectives after failures. Balance includes "Maintain a Controlled Burn" (work should stretch but not break you), "Work is not Your Life", and "Keep Boundaries and Respect Boundaries", which warns against "urgency theater" dressed up as Always Be Shipping.
Communication defaults to asynchronous: decisions live in Notion and Slack, conclusions of conversations are recorded, and the company states outright that "you should not expect an instantaneous response". Both founders block deep-work time on their calendars every day to set the expectation that everyone protects theirs. Eiting is also candid about the cost: his 2023 essay "Remote work sucks" admits that a week with the company in one place resolved complex topics faster, but concludes that the team "could never have existed if we weren't a remote-first company."
The current postings warn that "this isn't the right fit for everyone": the systems manage billions of dollars, and you are expected to work hard and hold a high bar alongside driven people. Engineering runs as small autonomous teams, each with a technical DRI, following a published strategy: ship MVPs and iterate, escalate incidents early, write blameless post-mortems, and use AI tools aggressively while owning the result, because "even if an agent writes the code, you own what gets shipped."