Sales Agent (English and Mandarin speaking)

Role | Turn inbound leads into customers through sales

After we get a lead, it'll be your job to turn that lead into a paying customer. This will involve you:

• Using your math background to understand each child's level and goals, and recommending the right math or coding course
• Calling parents (in English or Mandarin) and getting them excited about Strive
• Messaging and following up with customers via WhatsApp and email
• Managing a sales pipeline on Airtable and Notion
• Suggesting product ideas and changes to improve our funnel

You'll also be responsible for existing accounts, making sure they are LOVING Strive and getting them to refer additional customers:

• Building relationships with parents and finding ways that Strive can better provide value to them
• Running referral programmes
• Calling customers and asking for feedback
• Creating content that helps parents manage their child's education
• Account management: payment dates, renewals, and refunds
• Helping to manage the day-to-day schedules of teachers and students, and customer accounts

You'll also teach and help grow our brand:

• Teaching at least one math class per week, so you can speak to parents as both a teacher and an advisor
• Creating content for parents in English and Chinese, such as posts for Mandarin-speaking parent communities
• Supporting marketing and growth campaigns and events (social media, copywriting, simple design, project management)

Requirements | You love building relationships with people, are persuasive over the phone, and have a strong math background

• Former teachers and career-switchers warmly welcome
• You're a fun and confident English and Mandarin speaker who is energised by speaking to and converting customers
• Excellent English and conversational Mandarin, and able to read and write simple Chinese (help from translation tools is fine). Many of the families we serve prefer to speak Mandarin.
• A strong math background. You're confident explaining math concepts to parents and students.
• Available to work Singapore hours (GMT+8), mainly weekday evenings and weekends
• You're an excellent listener
• You're organised with high attention to detail: you'll be managing dozens of new leads and dozens of existing accounts
• You have a strong ability to get points across concisely and persuasively (in writing and verbally)
• Positive and learning mindset, even in the face of rejection, setbacks, or challenges
• Adaptable to changes in the fast-paced environment of a startup
• Patience and persistence
• You're passionate about education and empowering students

Bonus

• Tech-savvy (coding experience is a plus!)
• You've done sales where parents are the customers in the past
• Math teaching or tutoring experience, even part-time or while you were studying
• Familiar with math curricula such as the Singapore MOE syllabus (PSLE, O-Levels), Singapore Math, IB or IGCSE
• Marketing and growth skills, such as design, copywriting or social media
• Able to create Chinese-language content for parent communities
• You're entrepreneurial, i.e. you've started your own startup or side hustle in the past

Why you should apply

🌈 Grow with a highly passionate and diverse team from all over the world that is committed to making learning and work joyful

💬 Have a voice and a space to bring your ideas to life in a small, non-hierarchical team

🏆 Join a team that is committed to excellence, which includes accepting and learning from our mistakes and working as a team to improve

🥇 Be a part of an education revolution — we're one of the first and only companies in the world to teach math through code.

Logistics

• Full-time, 40 hours per week, including at least one math class you teach each week. Hours are set to serve Singapore families, so they're mainly weekday evenings and weekends (SGT).
• Part-time (with regular weekly hours) is possible for the right candidate.
• Location: remote. Work from anywhere as long as you can reliably cover Singapore evening and weekend hours.
• Work from wherever you're most comfortable — you would need your own reliable laptop, internet and backup power

Pay

S$2,500-S$3,500/mo

Application process

1. Fill in this form (2-5 mins)
2. Record an introduction video of yourself (5-10 mins)
3. Intro call (30 mins)
4. Take-home project
5. Long interview (60 mins)
6. Reference checks
7. Final decision