Technical Support

About the Role

We are seeking a motivated and technically minded Technical Support Engineer to join our Maintenance & Support (M&S) team. This role is ideal for a recent graduate or early-career professional looking to build a career in technical support, Linux systems, databases, and enterprise software solutions. The successful candidate will support customer-facing technical operations and assist with the maintenance of device-related data within our platform.

Key Responsibilities

• Provide professional and responsive technical support through ticketing systems, email, and other communication channels.
• Investigate, troubleshoot, and resolve customer-reported issues.
• Log, prioritize, track, and manage support requests.
• Diagnose and resolve technical issues relating to enterprise software applications.
• Perform basic Linux administration and troubleshooting activities.
• Assist with database-related investigations and data validation tasks.
• Collect, validate, and maintain device and system-related data.
• Support platform administration, reporting activities, and process improvements.
• Use remote access tools to assist customers with troubleshooting and configuration checks.
• Maintain support documentation and knowledge base articles.
• Participate in technical training and continuous learning activities.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Recent graduate or up to 2 years of relevant experience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of PostgreSQL or other relational database platforms.
• Exposure to Bash, Python, or similar scripting languages.
• Interest in database administration and technical operations.

Preferred Technical Skills

• Linux operating systems and command-line tools.
• Microsoft Windows environments.
• Relational databases and SQL.
• Basic programming or scripting concepts.
• Networking fundamentals.
• Ticketing and issue-tracking systems.

What We Offer

• Exposure to enterprise software platforms and customer environments.
• Structured training and professional development opportunities.
• Career growth in technical support, platform administration, and database technologies.
• Collaborative and supportive team environment.