Technical Integration Manager

About the role

• Lead technical integration initiatives as the primary point of contact for new and active customers. You'll facilitate customer technical calls, manage cutovers and failover tests, and ensure seamless integration between Rhyme's software and customer systems. This role requires someone with strong technical expertise, light development capabilities, and exceptional interpersonal skills to manage complex customer interactions

What you'll do

• Lead the technical integration steps as the point of contact for new and active customers
• Facilitate customer technical calls for customers to assist in technical cutovers, failover tests, and technical troubleshooting
• Ensure customer satisfaction and project cadence by responding to emails and inquiries in a timely, professional, and effective manner
• Test, debug, and validate integrations to ensure accuracy and performance
• Collaborate with Product, Technology, and Support team members to resolve challenges
• Act as the voice of the customer when working with our Product and Technology teams to create new functionality that meets the business needs of our customers
• Maintain documentation of integration processes and technical solutions

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience); advanced degree preferred
• Minimum of 3 years of healthcare experience (revenue cycle management is a plus)
• 3+ years of experience in technical integration or support role, with hands-on experience in development, integrations, or system administration
• Proven ability to manage time effectively across multiple projects and tasks simultaneously
• Excellent influencing skills and ability to partner with a dynamic leadership team
• Demonstrated ability to establish and manage credibility with large, complex organizations at VP level and above
• Results-driven and self-motivated
• Willing to travel a few times a year
• Strong written and verbal communication skills with ability to present technical information accessibly
• Exceptional problem-solving abilities and quick aptitude for learning new technologies
• Competent with reading and interpreting technical information such as Da Vinci FHIR, X12, and JSON message responses