Franchisor Business Consultant

Who we are
CareerPlug's mission is to help franchises build winning teams, and we do that by helping them fill the gap in their playbook with a systematic approach to hiring and retention. Our innovative recruiting and HR software serves over 60,000 growing companies.

We believe that people are the heart of our business and are committed to building one of the best places to work – anywhere. To us, that means putting care and purpose into our hiring process, providing meaningful development and training opportunities for our team members, and living our core values every day.

CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our executive team takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.


What are we looking for?

CareerPlug grows through partners. We sign franchise brands, associations and other networks, and their locations and members choose CareerPlug for hiring and retention. As a Franchisor Business Consultant (internally, we call this role Partner Growth Manager), you are the main point of contact for a book of these partnerships. Your job is to turn each partnership into paid locations — and keep them.

You'll pick up new partners from our Sales team, lead their launch and training, and then build and run the plan that grows paid adoption across their network. You'll earn the trust of the brand's leadership and field team, win over their most influential franchisees, and use account data to show partners where hiring is working and where it can get better.
Core Responsibilities:

• Own a book of franchise and association partners and grow paid adoption and paid locations against a quarterly quota
• Build and run a strategic adoption plan for each partner, adjusted from account-level data
• Lead new partner launches: kickoff calls, job template workshops, home-office trainings and network launch sessions
• Hold regular partner meetings and ROI reviews with brand leaders (often VP of Operations or HR Director) and field teams
• Build relationships with influential franchisees and members so they champion CareerPlug within their brand
• Create and deliver webinars, promotions and educational content that drive adoption
• Monitor partner health, renewal dates and churn risk, and keep partners informed on open issues
• Represent CareerPlug at partner conferences and events, including speaking when the opportunity comes up
• Keep partner records up to date in HubSpot
  
  

Travel:Travel to partner conferences is a key part of this role, not an occasional extra. Expect to travel at least 40–50 days a year, mostly to franchise and association conferences where you'll meet partners, connect with franchisees, and sometimes present.
Some conferences run over weekends. When they do, you'll get flex days to make up the time. If regular travel, including some weekends, doesn't fit your life right now, this role may not be the right fit.


Successful candidates will possess the following skills and qualifications:
You know how franchise systems work, and you're energized by influencing people you don't manage and can't simply sell to. You build trust quickly, follow through relentlessly, and hold yourself accountable to a number. You're comfortable in front of a room — on Zoom or on a conference stage — and you can turn a spreadsheet of account data into a story that gets a partner to act.


Your Experience:

• Required: Experience working with franchise brands and franchisors, and knowledge of the franchise industry — or experience with associations, dealer/licensee networks, or cooperatives/buying groups
• Required: Experience growing adoption or revenue through others: driving a product or service across a network you don't directly sell to
• Required: Comfortable presenting and training groups, virtually and in person
• Required: Experience owning measurable goals (quota, adoption, retention, or similar)

• Preferred: Franchise Business Consultant/Coach (FBC) experience at a franchisor
• Preferred: Experience implementing an ATS or other software across a franchise network
• Preferred: Experience with Home & Commercial Services franchise brands
• Preferred: Client or partner success, account management, or partner growth experience at a software company
• Preferred: Experience and knowledge of recruiting or HR
• Preferred: Experience with HubSpot or a similar CRM
  
  

Benefits:

• Work from home (we're fully remote)
• Employer-paid health insurance
• Dental & Vision Insurance
• 401(k) Company Match
• Pet Insurance
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability Insurance
• Unlimited PTO (with minimums!)
• One-week paid PTO (pre-start date)
• Donation Matching
• Home Office Stipend
  
  

Compensation: This position pays a base salary of $90,000 plus an additional on-target bonus, paid quarterly, for a total on-target compensation of $120,400. 

CareerPlug believes in equitable and transparent compensation practices. All our employees have access to what every role pays at the company. We post compensation on all our job postings. In order to ensure equity and fairness for candidates and current employees, we always lead at our best and don't negotiate offers. Read more about our compensation philosophy here.


A note about AI in our hiring process: We believe AI should enhance your thinking, not replace it. Please review our CareerPlug Hiring + AI Guidelines to learn how we use AI in hiring and what we expect from candidates throughout the process.


Remote-first: We're fully remote in the U.S. This role includes regular conference travel (see Travel above), plus occasional travel to company/team events and at least one optional in-person company event annually. This role may be filled by any U.S.-based candidate. This is a remote position.


CareerPlug is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. CareerPlug is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
To request a reasonable accommodation, applicants should communicate a request when contacted for an interview. All requests should be sent to accommodations@careerplug.com.