48 Remote Customer Success Manager Jobs in Poland

Freelance Customer Success Manager – Slovenian-Speaking at Root Global

Decarbonization data platform for Europe’s food and beverage supply chains.

posted today

Freelance project-based support for Slovenian-speaking customers using a climate SaaS platform; requires native Slovenian, professional English; customer success/account management/customer-facing ops experience, virtual training delivery; bonus: sustainability, carbon accounting, agriculture supply chains, data collection tools; early-stage climate tech

Remote policy unclear

Head of Customer Success at Albatross

Real-time AI discovery platform adapting perception to live user behavior.

3d ago

Own post-signature enterprise customer success for AI commerce discovery platform; eligible to work in Europe, up to 30% travel, on-call for incidents; built CS/deployment/solutions from zero, enterprise SaaS/API deployments, renewals/expansion, technical team leadership, A/B testing, data/model fluency; reports to CEO, equity

Remote across Europe; must be eligible to work in Europe; ideally Zurich or London

Customer Success Manager at beehiiv

Operating system powering the content economy.

4d ago

Own enterprise customer relationships for a newsletter platform; not a traditional 9-to-5; 2+ years in customer success/account management/client-facing roles, strong relationship management, hands-on AI tools/workflow building; bonus: email/newsletter experience; hypergrowth startup, stock options

Remote anywhere

Team Lead Customer Success - Southern Europe at Constructor

AI-powered commerce search and discovery platform optimizing conversions.

7d ago

Lead Customer Success across Southern Europe for ecommerce search/product discovery customers; French required; 3+ years leading teams with 3+ directs, 5+ years enterprise customer success/account management/solutions consulting, executive stakeholder management; bonus: ecommerce, digital commerce, search, product discovery; remote-first, stock options

Remote EMEA; ideally Southern Europe

Technical Customer Success Manager, Europe at Modash

End-to-end influencer marketing for Shopify brands.

Own API customer onboarding, adoption, renewals and expansion for creator-data products across Europe; 2+ years in technical CS/account management, APIs or data products, English; bonus: creator data/marketing, coding or SQL; remote, async-first, stock options.

Remote Europe and UK

Technical Customer Success Manager, Europe at Modash

End-to-end influencer marketing for Shopify brands.

Own onboarding, adoption, renewals and expansion for API/data-product customers building creator-focused tools; strong English; 2+ years in technical CS/account management, APIs or data products, integrations/data flows; bonus: creator data/marketing, coding or SQL; async-first, stock options

Remote across Europe, including the UK

Senior Customer Success Manager (Americas) at RemotePass

Global employment and payroll platform for compliant hiring worldwide.

Own full customer lifecycle for Americas on an employer-of-record/global employment platform; must work US Eastern Time hours; 5+ years in customer success/account management, full lifecycle ownership, ideally EOR/HR-tech/payroll/global employment; bonus: SaaS or HR/payroll/global employment

Remote worldwide; must work US Eastern Time hours

Senior Customer Success Manager (Americas) at RemotePass

Global employment and payroll platform for compliant hiring worldwide.

Own full customer lifecycle for an EOR/HR-tech/payroll platform serving US/Americas customers; must work US Eastern hours; 5+ years, customer success/account management, full lifecycle ownership; bonus: SaaS or HR/payroll/global employment; fast-growing global company, uncapped variable comp

Remote anywhere; must work US Eastern Time hours

Account Manager, Customer Success at Pencil

Pencil: Enterprise AI marketing OS unifying models, governance, workflows.

Own renewals, expansion, and strategic account direction for AI advertising SaaS clients; must be on the East Coast within Eastern Time Zone; 3-5 years, agency experience, managing 3-7 accounts, renewals, QBRs, account plans, SaaS/adtech/martech

Remote EMEA; must be on the East Coast within Eastern Time Zone; work from home country only

Customer Success Engineer Pod Lead (AMER) at Tyk Technologies

Open-source API gateway and management platform for scalable interconnectivity.

Lead a customer success engineering pod for API management, owning escalations, mentoring CSEs, and improving support operations; on-call rotation including weekends; Kubernetes, Docker, logs/config debugging, source code analysis, on-prem, enterprise customers, APIs, Redis, MongoDB, SQL, OAuth/OIDC.

Remote anywhere worldwide

Customer Success Engineer Pod Lead (AMER) at Tyk Technologies

Open-source API gateway and management platform for scalable interconnectivity.

Lead proactive customer success engineering for an API management platform; on-call rotation including weekends; expert support/escalations, Docker, Kubernetes, distributed systems, on-prem troubleshooting, enterprise customers, APIs, Redis, MongoDB, SQL, OAuth/OIDC; shapes processes and AI adoption

Remote anywhere in the world

Founding Customer Success Manager - Teams & Growth at Gojiberry AI

GTM Brain for small sales teams.

Own post-sales success, retention and expansion for B2B SaaS team customers using AI sales agents; fluent English; 4+ years in customer success/growth/account management, startup or scale-up, onboarding/adoption/retention/expansion, product-data driven; first customer growth hire, build function from scratch, works with founders, strong traction.

Remote from Germany, France, Portugal, Spain, Netherlands, UK, Australia, Poland, Czechia, Romania, Latvia, Lithuania, Estonia, Croatia, Greece, Belgium, Slovenia, Slovakia, Denmark, Norway, Sweden, Finland, Hungary, Bulgaria.

Customer Success Manager (AI Enterprise) at Almetra

Almetra: AI process analytics using computer vision for shop-floor improvements.

Own enterprise customer lifecycle for AI software in manufacturing; fluent English, travel as needed; 3+ years customer-facing experience with enterprise clients, retention/expansion, navigating matrixed organizations; foundational early CS hire; equity

Remote in Germany (Munich or Berlin listed)

Program Manager (Customer Success) at OpenZeppelin

Blockchain security leader with open-source libraries and development platform.

Owns strategic customer accounts end-to-end from kickoff through delivery, renewal, and expansion for security services, smart contract library development, web3 tooling, and related engagements; leads program governance using RASCI, milestone plans, scope/MVP definitions, RAID logs, executive status reporting, and regulatory-readiness risk/compliance registers; coordinates audit and engineering delivery across backlogs, sprints, stage gates, repository access, audit cycles, vendor onboarding, and third-party infrastructure partners; expected to engage technically with client engineering teams, review codebases at a high level for estimation, and discuss smart contract architecture; 5+ years in technical program/account/customer success/engagement management or similar customer-facing technical role; must have blockchain ecosystem knowledge, L1/L2 familiarity, open-source business model understanding, strong commercial ownership of renewals/change orders/expansion, advanced English; bonus: prior protocol/L2/foundation experience, familiarity with OpenZeppelin products, PM certification, solutions consulting/pre-sales/professional services background, startup process-building, PMO or people management; fully remote, async-first, globally distributed environment; interview includes a paid work test up to 20 hours

Remote anywhere

Customer Success Manager at Tractable

AI-driven visual assessment for damage appraisal and industrial efficiency.

Own full post-sales lifecycle for insurance accounts across EMEA with retention and growth responsibility; day-to-day lead for two large Polish motor insurers plus broader European portfolio; work with senior claims executives to change motor-claims operations using AI; fixed-term contract for 12-18 months; regular customer travel; must be fluent in Polish and English; requires 3+ years in customer success, solution delivery, or customer-facing consulting in high-growth B2B SaaS or top consultancy; must quantify business value, handle technical products/data/operational metrics, lead renewals plus upsell/cross-sell, and relay product feedback to internal teams

Remote in Poland; customer portfolio spans EMEA/Europe.

Customer Success Manager at HiddenLayer

Leading AI security platform protecting AI apps across supply chain.

Own a portfolio of enterprise accounts post-sale; run customer communication, follow-up, scheduling, account health tracking, escalations, and onboarding/adoption; partner with Solution Architects, Technical Support Engineering, and Account Directors; source of truth on day-to-day account context, risks, and upsell signals; requires 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company and experience with enterprise technical and executive stakeholders; plus: Jira or Salesforce, cybersecurity or AI/ML background; company is a cybersecurity startup focused on protecting AI systems from adversarial attacks; Series B, recently raised $100M; reports/escalates to VP of Customer Success

Remote anywhere

Founding Customer Success Manager - Bolter at Improbable

British startup building virtual worlds, advancing metaverse tech and partnerships.

Founding hire building customer success from scratch for an AI agent platform at validation-sprint stage with a small group of early operators; own concierge 1:1 onboarding in small batches so each user leaves first session with a working automation; map non-technical customers' business processes into repeatable blueprints and workflows that feed a reusable blueprint library; own retention, reactivation, check-ins, and expansion from individual operator to team; run weekly voice-of-customer synthesis to influence product roadmap; create onboarding playbooks, health metrics, and engagement model, then help hire the future CS team; seeks 5+ years in customer success/account management/onboarding/consulting or similar, ideally at fast-scaling tech startups; must be fluent with AI tools and already automate parts of own work; must have excellent written and spoken English; bonus: other European languages

Remote international

Customer Success Manager - EMEA (Remote) at AppSamurai

AI-powered mobile AdTech for rewarded UA, monetization, and predictable ROAS growth.

Own customer success and account management for global brands using an in-app/web content experience platform; drive adoption, onboarding, renewals, zero churn, and satisfaction; create content strategies, best practices, demos, proof-of-concept decks, case studies, and actionable performance insights from customer analytics; handle Intercom inquiries and route bugs/feature requests; represent the company at local events and visit customers when useful; requires 2+ years in customer success/onboarding and 2+ years with mobile attribution/engagement analytics vendors or e-commerce retail apps in customer success; must be mobile tech-savvy enough to explain SDKs, APIs, engagement metrics, user segmentation, and mobile OS limitations; must have Excel, familiarity with analytics/engagement tools, and native-level English and Hebrew; bonus: mobile CRM/engagement tools, marketing/branding, creative agency strategy, experience in e-commerce/finance/utility, loyalty sector

Remote Poland only (Lever country tag; the EMEA role is posted once per country)

Customer Success Manager at iSpeedToLead

Real estate SaaS modern lead marketplace connecting investors, agents, sellers.

first dedicated Customer Success hire; build CS function from scratch for buyers in a two-sided real estate lead marketplace; own post-purchase lifecycle from onboarding to retention/churn management; create playbooks, health scoring, reporting, save/win-back/escalation processes; manage high-value accounts, buyer complaints, refunds/credits, and weekly retention reporting to product/leadership; greenfield role with direct ownership of retention/repeat-purchase metrics and visible P&L impact; workload around 50 hours/week for first 6-9 months; requires 2+ years in CS/account management/retention in high-volume low-ACV marketplace/self-serve SaaS/transactional products; must have owned a retention/churn/repeat-purchase metric, be data-comfortable (SQL basics or BI fluency), have built process from zero, C1 English, confidence with US small-business customers, practical AI-tool usage, and 4+ hours daily overlap with US Eastern; bonus: real estate/proptech/lead-gen/marketplace wallet experience, Intercom/HubSpot familiarity, lifecycle email/automation design, Ukrainian or Russian; clear 12-month path to Head of Retention or Head of Customer Success with 1-2 direct reports

Remote from United States, Canada, United Kingdom, and specific countries across Europe, APAC, MEA, and LATAM; requires 4+ hours daily overlap with US Eastern.

Customer Success Manager, EMEA at Notabene

Trust layer for regulated, cross-border crypto money movement.

The role requires approximately 5 years of experience in Customer Success or Account Management within a technical SaaS, crypto, or fintech environment. Candidates must possess strong commercial ownership, technical aptitude for API-related tasks, and the ability to work autonomously.

Remote within EMEA time zones

Technical Account Manager - Customer Success at Tulip Interfaces

Tulip builds AI-connected composable apps improving frontline operations globally.

Candidates must have 5-7 years of experience in technical customer-facing roles and 3+ years of Tulip delivery experience at the L4 SOLV level. Strong knowledge of manufacturing operations, APIs, and system integrations is essential for this role.

Remote EMEA; may work from Munich (Germany) or Budapest (Hungary) offices.

Customer Success Manager - China at Bidease

AI-powered programmatic DSP for data-driven app user acquisition and retargeting.

Candidates must have at least 3 years of experience in a DSP or programmatic environment and possess strong analytical skills. Fluency in Mandarin Chinese and professional proficiency in English are required, along with a deep understanding of the Chinese digital advertising ecosystem.

Remote in Shenzhen, China; position is China-based with occasional travel/client meetings within China required.

Customer Success Manager - Fraud/AML Strategy at DataVisor

Real-time fraud risk platform powered by ML and device intelligence.

Requires 3+ years of experience in fraud strategy or risk analytics within fintech, banking, or e-commerce. Candidates must be proficient in SQL and Python/R, with a deep understanding of AML use cases and machine learning detection systems.

Remote in Ireland (EU); EU Citizen required and residence of Ireland.

Customer Success Manager (Europe) (Remote) at Weflow

AI automates Salesforce capture for better deals, forecasts, productivity, insights.

Requires 2-5+ years of experience in RevOps, Salesforce Administration, or Customer Success with strong technical acumen in CRM systems. Candidates should have a proven track record in onboarding complex products and a data-driven mindset.

Remote Europe only; must be based in the European time zone.

Customer Success Manager - EMEA at Alguna

AI-native CPQ and billing platform for modern pricing.

Candidates should be detail-oriented and able to manage complex revenue workflows while maintaining strong relationships with various stakeholders. Technical proficiency and the ability to synthesize feedback into actionable insights are also essential.

Customer Success role for EMEA; candidates should be based in EMEA countries (EU/UK/MEA).

Founding Customer Success Manager at Inlet

AI timekeeping for legal professionals.

You should have 1+ years of experience in a customer-facing role and possess strong communication and organizational skills. A proactive attitude and the ability to solve ambiguous problems are essential for success in this role.

Remote not specified. Role likely requires working with law firms and onboarding/training users.

Customer Success Engineer at vCluster Labs

Open-source tools to simplify Kubernetes, enable multi-tenancy, reduce costs.

Requires proven post-sales experience in technical account management or professional services with hands-on familiarity with Kubernetes and cloud-native technologies. Must be able to communicate effectively across both technical engineering teams and executive leadership.

Remote Australia, Germany, or US; limited to listed regions.

Customer Success Manager - French Speaker at Adthena

AI-driven search intelligence optimizing paid search and protecting brands.

Requires native French and strong English skills with over 2 years of experience in a client-facing Customer Success or Account Management role. Must have a solid understanding of the digital marketing landscape and strong analytical skills to translate data into insights.

Remote UK or EU

Founding Customer Success Engineer at Cair Health

YC-backed agent-operated revenue-cycle platform for healthcare.

A CS degree or equivalent hands-on experience is required along with 3+ years in a technical, customer-facing role. Candidates should be comfortable with programming languages like Python and SQL, and have experience with REST APIs and cloud services.

Remote anywhere

Mid-market Customer Success Manager (German Speaking) at Secfix

Automates 90% of SME security compliance and ISMS.

Requires 4+ years of B2B SaaS Customer Success experience with a proven track record of driving Net Revenue Retention. Must be fluent in both German (C2) and English and comfortable working autonomously in an early-stage company.

Remote EU time zones only; EU-wide hiring; Germany and EU eligible

Customer Success Manager (German Speaking) - at Secfix

Automates 90% of SME security compliance and ISMS.

Requires fluency in both English and C2-level German with ideally 1+ years of experience in B2B SaaS customer success. Candidates must be comfortable with technical concepts and capable of managing multiple concurrent projects in a remote environment.

Remote EU only; GMT+1 +/-2h; German language required.

Technical Customer Success Manager at PostHog

Equipping every developer to build successful products

Own retention for 25–40 technical customers; build automations for customer health; bonus tied to retention targets; highly autonomous, async culture.

Remote EMEA only, timezone GMT to GMT+2.

Enterprise Customer Success at 2501.ai

Builds autonomous AI agents for real production IT tasks.

Remote-first enterprise CS role with meaningful equity, ownership, and fast customer impact; requires technical credibility and roadmap feedback.

Fully remote from anywhere in the EU; soft preference for Paris or nearby; core hours in CET.

Customer Success Manager at PostHog

Equipping every developer to build successful products

Owns technical and commercial retention for 25–40 high-ARR customers; proactive monitoring, responsive support, and early churn prevention. Includes base salary plus retention-target bonus (OTE 80/20).

Natively remote; no regional restrictions stated.

Customer Success Manager at Enode

APIs to connect, control, and optimize energy devices; simplify integration.

Requires 2+ years of experience in early-stage CS at a fast-growing startup or relevant management consulting experience. Candidates must possess a startup mindset, strong communication skills, and the ability to operate in ambiguous, fast-paced environments.

Remote Europe only

Founding Customer Success Lead at Stardex

AI-native ATS and CRM for executive search firms.

YC-backed Stardex is hiring its first dedicated customer success leader to define and scale CS processes as the product matures. This remote-first role offers ownership, direct collaboration with the founders, and a clear growth path toward Head of CS, plus the chance to shape AI-driven support workflows as the company scales.

Remote US/CA/EU; flexible hours; East Coast base preferred.

Candidates should have 3 to 5+ years of experience in Customer Success or Technical Implementation within SaaS or AI-related environments. Strong knowledge of automation tools, APIs, and hands-on experience with AI workflows is essential.

Fully remote; flexible location with holidays based on location.

Candidates should have 3-5+ years of experience in Customer Success or Technical Onboarding, ideally with SaaS products. Strong experience with automation platforms and a working knowledge of AI tools is also required.

100% remote; work from anywhere, holidays vary by residency.

Seeking a motivated Product Engineer for client success and product development. Key tech needed includes software expertise in real estate, coaching skills, and strong client communication.

Bridge technical engineering with client success, resolving challenges and delivering support. Requires expertise in JavaScript, PostgreSQL, and API integrations.

Candidates should have 1-3 years of professional software development experience and familiarity with Typescript, Javascript, React, Node.js, and NextJS. Strong communication skills and an understandi

Seeking a Customer Success Manager to enhance client engagement and retention in EMEA using structured programs and metrics. Experience in customer success roles for technical products is required.

Join a dynamic team to enhance customer experiences with products through relationship building, feedback, and collaboration. Experience in customer service is a plus.

Ensure successful implementation and maintenance of robotic equipment, training users, and resolving issues. Requires knowledge in robotics, AI, and field support. Will travel over 50% of the time.

Support customer success efforts by leveraging technical skills, guiding product setup, and ensuring satisfaction. Key tech skills include cloud computing, software development, and DevOps.

Drive client success, optimize solutions, and enhance satisfaction with data analysis and strategic collaboration. Key skills include client engagement, analytical thinking, and project management.

Manage high-value customer portfolios, drive adoption, ensure satisfaction. Skills: salesforce, jira, tableau.

Support onboarding and implementation for B2B camera system; ensure customer satisfaction; fluent in German and French is required. Key skills: CRM tools, communication, process optimization.

Support clients in their implementation and growth, manage technical requirements, and develop custom solutions. Skills: javascript, react, web technologies.

Candidates should have a B.S. in Computer Science or equivalent, with over 10 years of experience in enterprise software solutions and at least 5 years in customer success roles. Technical skills in L