
Sr. Technical Account Manager at Zapier
Automation platform that connects thousands of apps so teams can build workflows without code.
$55K–$83K / yearTeam of 1516$1.36M+ total fundingBacked by SV Angel, Bessemer Venture Partners, Sequoia Capital
Post-sale Enterprise role as named senior technical partner; owns architecture, hands-on building, technical enablement, proactive account planning, and complex escalations across a portfolio; designs and improves automations and workflow architectures, troubleshoots APIs/authentication/data/app integrations, and hardens reliability with monitoring, alerts, fallback, and recovery; partners with Customer Success on adoption, retention, renewals, expansion, and surfaces product gaps/bugs to Product and Engineering; advises customers on AI-assisted workflows, agentic systems, evaluation, oversight, security, governance, and MCP; requires 7+ years in technical account management/solutions architecture/customer engineering/sales engineering/implementation consulting or similar customer-facing technical role; must have hands-on experience building integrations, automations, or API-based solutions and strong knowledge of APIs, webhooks, authentication, structured data, conditional workflow logic; requires enterprise customer relationship ownership and ability to operate autonomously in ambiguity
Remote Central and South America only; PST working hours required